Refund & Service Policy
Exactly when money moves, when it comes back, and what we owe each other while we work together.
The short version: The setup fee is paid when the trial starts and refunded in full if you cancel before the trial ends. Monthly payments are non-refundable once a month starts. The setup fee also comes back if we miss the 30-Day Live Guarantee, and missed guarantees are made good in free service.
Refund &
Service Policy
Exactly when money moves, when it comes back, and what we owe each other while we work together.
The short version: The setup fee is paid when the trial starts and refunded in full if you cancel before the trial ends. Monthly payments are non-refundable once a month starts. The setup fee also comes back if we miss the 30-Day Live Guarantee, and missed guarantees are made good in free service.
1. The Free Trial
Every plan starts with a 14-day free trial. The one-time setup fee is charged when your trial begins; no monthly payment is charged during the trial. Cancel before the trial ends and the setup fee is refunded in full — you owe nothing. If you don't cancel, your first monthly payment is charged on day 15 and your plan continues.
2. Monthly Payment
Plans are billed monthly, in advance. Once a billing month has started, that month's payment is earned and non-refundable — we've reserved your filming days, your editors, and your zone for it. Cancelling mid-month keeps the full service running until the month ends; it does not trigger a partial refund.
3. The Setup Fee and When It Comes Back
The one-time setup fee is charged when your trial begins. It is refundable in exactly two cases: (1) you cancel before your 14-day trial ends — refunded in full, automatically; (2) we miss the 30-Day Live Guarantee — your content is not live within 30 days of your paid start — and you choose to walk away instead of letting us keep working free until it's live. Refunds are returned in full within 10 business days.
4. How Guarantees Pay Out
Guarantees are honoured in service, not cash. If we miss the 30-Day Live Guarantee, we work free until your content is live (or refund the setup fee under section 3). If we miss the 90-Day Inbound Guarantee on Builder and up, your next 90 days of service are free — no monthly charges for that period.
Guarantee clocks pause when delays are on your side: missed filming days, withheld account access, or approvals sitting longer than 5 business days.
5. Filming Days and Rescheduling
Filming days are scheduled at least a week ahead. Reschedule free with 48 hours' notice. A filming day missed with less notice counts as delivered for that month — we'll always try to refit it into the schedule, but we can't promise it.
6. Failed Payment
If a monthly payment fails, we'll notify you and retry the card. You have 7 days to update your payment method. While a payment is outstanding, work pauses and no new content is produced. If it isn't resolved within 7 days, the subscription is cancelled.
7. Cancellation and What Happens After
Cancel anytime by email — effective at the end of the current billing month, no cancellation fee. After that: your zone exclusivity ends, finished content stays yours to use forever, published posts stay up on your accounts, and we hold your raw footage for 12 months in case you return.
8. Requesting a Refund
Email [email protected] with your business name and the reason. Anything covered by this policy is processed within 10 business days to your original payment method. We reply within one business day, Monday–Friday.
1. The Free Trial
Every plan starts with a 14-day free trial. The one-time setup fee is charged when your trial begins; no monthly payment is charged during the trial. Cancel before the trial ends and the setup fee is refunded in full — you owe nothing. If you don't cancel, your first monthly payment is charged on day 15 and your plan continues.
2. Monthly Payment
Plans are billed monthly, in advance. Once a billing month has started, that month's payment is earned and non-refundable — we've reserved your filming days, your editors, and your zone for it. Cancelling mid-month keeps the full service running until the month ends; it does not trigger a partial refund.
3. The Setup Fee and When It Comes Back
The one-time setup fee is charged when your trial begins. It is refundable in exactly two cases: (1) you cancel before your 14-day trial ends — refunded in full, automatically; (2) we miss the 30-Day Live Guarantee — your content is not live within 30 days of your paid start — and you choose to walk away instead of letting us keep working free until it's live. Refunds are returned in full within 10 business days.
4. How Guarantees Pay Out
Guarantees are honoured in service, not cash. If we miss the 30-Day Live Guarantee, we work free until your content is live (or refund the setup fee under section 3). If we miss the 90-Day Inbound Guarantee on Builder and up, your next 90 days of service are free — no monthly charges for that period.
Guarantee clocks pause when delays are on your side: missed filming days, withheld account access, or approvals sitting longer than 5 business days.
5. Filming Days and Rescheduling
Filming days are scheduled at least a week ahead. Reschedule free with 48 hours' notice. A filming day missed with less notice counts as delivered for that month — we'll always try to refit it into the schedule, but we can't promise it.
6. Failed Payment
If a monthly payment fails, we'll notify you and retry the card. You have 7 days to update your payment method. While a payment is outstanding, work pauses and no new content is produced. If it isn't resolved within 7 days, the subscription is cancelled.
7. Cancellation and What Happens After
Cancel anytime by email — effective at the end of the current billing month, no cancellation fee. After that: your zone exclusivity ends, finished content stays yours to use forever, published posts stay up on your accounts, and we hold your raw footage for 12 months in case you return.
8. Requesting a Refund
Email [email protected] with your business name and the reason. Anything covered by this policy is processed within 10 business days to your original payment method. We reply within one business day, Monday–Friday.
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